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Introduction

This program was developed and written by MICA Risk Management Staff based on needs assessed from current literature and survey data, and was planned and produced in accordance with the 7 ACCME Essentials. The Program Director for this offering is James Carland, MD. This offering was designed for physicians in all practice settings in accordance with MICA's mission to make CME activities accessible. For more information about this and other Risk Management products and services call:

MICA Risk Management at
(602) 808-2137
1 (800) 352-0402

Learning Objectives

• Recognize the underlying factors that contribute to failure to diagnose claims.
• Describe the damages that a record which appears to have been altered can initiate.
• Illustrate the proper procedure in terminating a physician-patient relationship to avoid allegations of abandonment.
• Identify the necessity for patience, tact and diplomacy in addressing billing issues.